Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, fully closed and sealed, in its original packaging. For health and safety reasons, if we detect any use before you refund, we will be forced to dispose and your refund will not be processed. Finally, you’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sabonetes.co@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
You have 3 days to return your sealed items to our address. And we have 3 days to process your refund.
The costs associated with the refund are convered by you.
We will refund you the total value of the products to be refunded in the same payment method of purchase.
Items sent back to us without first requesting, a return will not be accepted.
You can always contact us for any return question at sabonetes.co@gmail.com. Or by phone number at +351 961 133 242.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and opened personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sabonetes.co@gmail.com.
If the customer wishes to return or exchange one or more items, they may do so within 15 days of receiving the order, provided that the products are intact, sealed, complete, and in the original packaging, which cannot be damaged and must be intact.
In the case of sets or promotions, all items included in the sets and promotions must be returned; therefore, it is not possible to return only one product from a set. The entire set must be returned. The return or exchange of incomplete, damaged, scratched products, or products with signs of having been used, or products with an expiration date of less than one month will not be accepted.
To exercise your right of return or exchange, and have trouble doing this independently, you must contact us via our email sabonetes.co@gmail.com. When doing so, you must state your username, the order number, the description or reference of the products, and the reason for the intended exchange or return. You must also provide the necessary information for the refund, such as the IBAN or your contact information.
The item(s) must be sent to the following address:
Quinta da Fonte, Rua Principal S/N
Carrazede, Tomar
2305-503 Paialvo